Frequently asked questions
When will my order be delivered?
During the ordering process, you choose from the available delivery slots. As soon as your order is on its way, you will receive a track-and-trace link.
Are the meals delivered hot or cold?
The meals are delivered chilled. This way, you can store and heat them whenever it suits you.
How long can I store the meals?
The Netherlands: approximately 3 months (freshly prepared and immediately frozen)
Friesland: approximately 3 days (fresh)
The exact best-before date is on the packaging. Store the meals immediately after receipt according to the storage instructions on the label.
How do I heat up the meals?
You will find clear preparation instructions on each package. Most meals can be easily heated in a pan, oven, or microwave.
Do we take allergies into account?
All ingredients and allergens are listed with the dish and on the label. If you have a severe allergy, please contact us in advance; we cannot completely rule out cross-contamination.
Can I change or cancel my order?
This is possible as long as we have not yet started preparation. Please contact us as soon as possible.
