Shipping & Return Policy
Shipping and delivery information
Blent Flavours prepares all meals fresh and with care. To ensure quality and food safety, our products are delivered chilled or shipped chilled.
Delivery in Friesland
For orders within our own delivery area, we deliver on the agreed delivery day and within the chosen time slot.
Please ensure that someone is present to receive the order. If prior permission has been given, the delivery driver may leave the order in an agreed safe place. From the moment of delivery, the responsibility for the order transfers to the customer.
Chilled shipping within the Netherlands
Orders outside our own delivery area are carefully packed in insulated packaging with cooling elements to keep the products at the correct temperature during transport.
We advise you to unpack the order immediately upon receipt and place the meals directly in the refrigerator or freezer according to the storage instructions on the packaging.
If an order remains unattended for an extended period after delivery, Blent Flavours can no longer guarantee the quality and food safety.
Delivery times
The stated delivery days and times are indicative. Although we do our utmost to deliver every order on time, delays may occur due to, for example, traffic, weather conditions, or other unforeseen circumstances. No rights can be derived from this.
Storing the meals
After receipt, the customer is responsible for correctly storing the products.
Always follow the storage instructions and expiration date on the packaging.
After opening, we recommend consuming the meal immediately.
Returns
Due to the nature of our products, meals cannot be returned.
Under Article 6:230p of the Dutch Civil Code, there is no statutory right of withdrawal for perishable foodstuffs.
Returns of opened, chilled, or frozen food items are therefore not accepted.
Canceling or changing
An order can only be changed or canceled free of charge as long as it has not yet been taken into production.
Once preparation has started or the order has been shipped, canceling or changing is no longer possible.
Damaged or incorrect order
Check your order immediately upon receipt.
Did you receive the wrong product, is something missing, or has transport damage occurred? Please contact us within 24 hours of receipt via info@blentflavours.nl and include clear photos if possible.
We assess every report carefully and, if the complaint is justified, offer an appropriate solution. This may consist of a replacement product, a credit, or a refund.
Quality and food safety
Blent Flavours takes the greatest possible care in the preparation, packaging, and shipping of all products.
We can only guarantee the quality when:
- the order is unpacked immediately upon receipt;
- the meals are stored according to the storage instructions;
- the products are consumed before the stated expiration date.
Blent Flavours is not liable for loss of quality or food safety issues arising from products being stored incorrectly, left unattended, or not handled according to instructions after delivery.
Contact
Do you have questions about your order or our shipping and return policy?
Feel free to contact us.
Blent Flavours
Email: info@blentflavours.nl
Phone: +31 6 45152224
Website: www.blentflavours.nl