Article 1 – Definitions

In these general terms and conditions, the following definitions apply:

• Blent Flavours: the company that sells and delivers meals.
• Customer: any natural or legal person who places an order.
• Agreement: the purchase agreement between Blent Flavours and the customer.
• Products: all meals, snacks, breakfast products, and other food items offered by Blent Flavours.

Article 2 – Applicability

2.1 These general terms and conditions apply to all offers, orders, and agreements of Blent Flavours.

2.2 By placing an order, the customer agrees to these general terms and conditions.

2.3 Deviations are only valid if agreed upon in writing.

Article 3 – Orders

3.1 An agreement is concluded as soon as an order has been confirmed by Blent Flavours.

3.2 Blent Flavours reserves the right to refuse or cancel an order due to incorrect data, payment issues, or other valid reasons.

3.3 Obvious errors in prices or product information are not binding.

Article 4 – Products

4.1 Meals are prepared with care.

4.2 Product photos are for illustration purposes only. Deviations in presentation, color, or garnish do not entitle the customer to compensation.

4.3 The menu may change based on ingredient availability.

4.4 If an ingredient is unavailable, Blent Flavours may use an equivalent alternative.

Article 5 – Allergens

5.1 The customer is responsible for checking allergen information.

5.2 Despite careful working methods, all products may contain traces of, among other things, gluten, milk, egg, soy, nuts, peanuts, celery, mustard, sesame, fish, crustaceans, mollusks, and sulfites.

5.3 Blent Flavours cannot completely rule out cross-contamination.

5.4 Blent Flavours is not liable for allergic reactions.

Article 6 – Prices

6.1 All stated prices include VAT, unless otherwise specified.

6.2 Shipping and delivery costs will be displayed during checkout.

6.3 Blent Flavours may change prices. Already confirmed orders will retain the agreed price.

Article 7 – Payment

7.1 Payment must be made in advance via the offered payment methods.

7.2 An order will only be processed after receipt of payment.

Article 8 – Delivery

8.1 Blent Flavours delivers on the agreed day and within the chosen time slot.

8.2 The customer is responsible for providing a correct delivery address.

8.3 If the customer is not present, the delivery person may leave the order in a safe place if agreed upon in advance. From that moment, the risk transfers to the customer.

8.4 Stated delivery times are indicative.

8.5 Delays due to traffic, weather conditions, or force majeure do not entitle the customer to compensation.

Article 9 – Shipping

9.1 Shipped meals are carefully packed to maintain temperature as best as possible during transport.

9.2 The customer must unpack the order immediately upon receipt and store it according to the storage instructions.

9.3 Blent Flavours is not liable for loss of quality if the customer does not unpack the order promptly or stores it incorrectly.

Article 10 – Storage and preparation

10.1 The customer must follow the storage instructions on the packaging.

10.2 The stated best-before date is only valid if the products have been stored correctly.

10.3 After opening, the product should be consumed as soon as possible.

10.4 Reheating instructions are a recommendation; results may vary per oven or microwave.

Article 11 – Right of withdrawal

11.1 Fresh and chilled food products are excluded from the statutory right of withdrawal.

11.2 Placed orders cannot therefore be returned after processing.

Article 12 – Cancellation

12.1 An order can be canceled free of charge as long as it has not yet gone into production.

12.2 Once production has started or the order has been shipped, cancellation is no longer possible.

Article 13 – Complaints

13.1 Complaints must be reported within 24 hours of receiving the order via customer service.

13.2 If possible, include clear photos.

13.3 Blent Flavours will assess the complaint and, if necessary, offer a suitable solution.

Article 14 – Liability

14.1 Blent Flavours is only liable for direct damage resulting from intent or gross negligence.

14.2 Liability is limited to a maximum of the purchase amount of the order in question.

14.3 Blent Flavours is not liable for indirect damage, consequential damage, loss of profit, or missed savings.

Article 15 – Force majeure

15.1 Blent Flavours is not liable for delays or non-fulfillment of obligations due to force majeure.

15.2 Force majeure includes, but is not limited to:

• extreme weather conditions;
• traffic problems;
• strikes;
• disruptions;
• illness;
• supplier failure;
• government measures.

Article 16 – Privacy

16.1 Personal data is processed in accordance with applicable privacy legislation (GDPR).

16.2 Data is used exclusively for processing orders, customer service, and – if consent has been given – marketing purposes.

Article 17 – Intellectual property

All texts, photos, logos, and other content of Blent Flavours remain the property of Blent Flavours and may not be used without written permission.

Article 18 – Applicable law

18.1 All agreements are exclusively governed by Dutch law.

18.2 Disputes will be submitted to the competent court in the Netherlands.

Contact

Blent Flavours

Email: info@blentflavours.nl

Website: www.blentflavours.nl

Chamber of Commerce: 96742623

VAT number: NL005229282B62