Frequently asked questions
Can I cancel my subscription at any time?
Yes, you can cancel or adjust your subscription weekly via your account. You are not tied to anything.
Can I customize or pause my meals?
Yes, you can adjust, pause, or skip your order each week whenever it suits you. To adjust the meals, please contact us. For everything else, you can make changes yourself in your account.
How does payment work?
Payment is automatically processed weekly through your subscription. This is activated the first time you subscribe.
When will my order be delivered?
When ordering, you choose from the available delivery slots. As soon as your order is on its way, you will receive a track and trace.
Are the meals delivered hot or cold?
Meals are delivered chilled, so you can store and reheat them whenever suits you.
How long can I store the meals?
The Netherlands: approximately 3 months (freshly prepared and immediately frozen)
Friesland: approximately 3 days (fresh)
The exact expiry date is stated on the packaging. Store the meals immediately upon receipt according to the storage instructions on the label.
How do I heat up the meals?
You will find clear preparation instructions on every package. Most meals can be easily heated in a pan, oven, or microwave.
Do we take allergies into account?
All ingredients and allergens are listed with the dish and on the label. If you have a severe allergy, please contact us in advance; we cannot completely rule out cross-contamination.
Can I change or cancel my order?
This is possible as long as we have not yet started the preparation. Please contact us as soon as possible.